I Pre-purchased Bioshock Infinite on Steam this March 28th here in Japan. I was a bit annoyed by the extra ten dollars, but, what the heck! It's worth it right? So I paid the price and bought the game. Then I noticed my rewards were not available to me. Where were they? I wrote a message to Steam Support and this is the current conversation.
1 Message by you on Thu, 28th Mar 2013 6:55 am
I purchased the game Bioshock Infinite, but did not receive my rewards. How or when do I get the three rewards that come with buying the game?
2 Message by Support Tech Ronald on Thu, 28th Mar 2013 2:24 pm
Hello Grin,Thank you for contacting Steam Support.Our records indicate that your purchase was completed after the title was released.The rewards in question were valid with prepurchases only.If you have any further questions, please let us know - we will be happy to assist you.
3 Message by you on Thu, 28th Mar 2013 5:08 pm
I live in Japan, and I paid $69.99 for the game. I paid an extra $10.00, I can't play the game yet and I get no rewards. I don't know what your "records" say, but they are not correct.Here's my purchase information. Please, either refund me $10.00 and let me play the game, or give me the rewards.Thank you.
Thank you for your recent purchase on Steam.If you’re new to Steam, install the free Steam application now:http://www.steampowered.com/getsteamTo play your new games, just launch the Steam application on your computer and log in using your Steam account name: email@example.com. Your games will be available in Steam on the "Library" tab.Any Downloadable Content (DLC) you've purchased is automatically downloaded and will be accessible from within the base game on Steam. To view your new DLC from within your Library, right-click on the base game and select "View Downloadable Content."This email message will serve as your receipt. You can also access your Purchase Historyonline at any time by visiting
https://store.steampowered.com/account.Bioshock Infinite (WW)69.99 USDSubtotal:69.99 USD
Tax:0.00 USDTotal:69.99 USD
Payment Info:MasterCard ending with ----
Date confirmed:Thu Mar 28 07:27:17 2013So, here it is. I paid an extra $10.00 for no reason. I have no idea how they will finally respond, but I will post it when they do. The lesson here, be careful what you buy online.
Update 3/30 - 2013 11:15 JST.
I got a response from Steam and made a reply. Here is the current conversation:
So there we have it. The gist of this story is that I am being over charged $10.00 and Steam is deflecting the issue and not addressing the situation. Instead, they are placing the blame for my complaint elsewhere and attempting to avoid changing anything. We'll see how they deflect this most recent "question," I added. Perhaps I am a bit pessimistic, but have a feeling they will ignore the $10.00 and attempt to avoid a refund or provide any real "service." Stay tuned!
Update 04/03 - 2013 12:15 JST.
I got a response back from steam. Here's what they said:
The Steam End User License Agreement (that thing that pops up whenever you install or update steam and forces you to click the agree button before continuing - even though you probably didn't read the whole thing because it is 50 pages long, and filled with confusing language and legal jargon,) Strictly prohibits using proxies or VPNs when purchasing games on Steam.
This was a learning experience on my part. I should have read the EULA better and I should have connected to steam out of my proxied network. They were nice enough not to close my steam account for the violation. Perhaps because it wasn't malicious or done purposely, but they could have and would have been within their right to do so.
Tips for using Steam to buy games:
1. Don't buy from Steam. You can buy games for less from online stores that include serial keys and downloadable digital copies or you can even download from steam after your purchase and activation. The only exceptions are Steam exclusive games. There are a lot of great Steam exclusive games, and if you want to purchase one, check tip number 2.
2. If you are buying a game on steam, don't connect to any proxies or VPN's when buying.
3. Read the EULAs of games and services that you buy or join. It is tedious, boring and may cause some pain, but better than the possible suffering you can sustain from breaking the EULA even by accident.
Thanks for reading and let me know what you thing of this article and occurrence in the comments section. Want to say how much you love or hate steam? Want to say how big of an idiot or victim you think I am? Want to tell me your story? Feel free to do so in the comments.
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